Useful information, quietly held
Customer Care
Practical information for caring for objects, arranging delivery, and contacting the studio.
Before It Finds You
Every ZAYNAB piece is handcrafted individually and exists in very limited quantities. We kindly ask you to review the product details and measurements carefully before placing your order.
01Ordering and availability
Every ZAYNAB piece is handcrafted individually and exists in very limited quantities.
See availability in the Shop02Measurements and sizing
We kindly ask you to review the product details and measurements carefully before placing your order.
03Care
This piece is made from natural linen and reclaimed textiles, carefully assembled by hand.
As the linen composition may vary, slight natural shrinkage may occur if the garment is washed. We recommend professional dry cleaning.
Avoid machine washing, tumble drying and high temperatures. Steam gently or iron on low heat from the reverse side.
04Shipping
Orders are carefully prepared and dispatched within 3 to 5 working days.
05Returns & Exchanges
We invest a great deal of love and care in the making of each ZAYNAB piece. As a studio policy, we do not provide refunds on any product sold. If you'd like to exchange your order, this can only be requested at the time of delivery while the courier is still present.
Because every piece is handcrafted and many exist as a single edition, we are unable to accept returns once the delivery has been completed.
Still uncertain?
Ask a person.
For questions that need a personal response, send a message directly to the studio.
Contact the studioResponse timing The studio will reply personally.